Privacy Policy
Last updated: 20 / 06 / 2025
Second Chance Wildlife Sanctuary (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
When dealing with your personal information we observe the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well other relevant State legislation. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with our website: scws.org.au.
1. Information we collect
We collect personal information that is reasonably necessary for our organisational functions, including fundraising and delivery of goods and services. We may collect personal information from you when you:- Make a purchase from our online store
- Sign up for our newsletter or blog updates
- Participate in our Adopt an Orphan program
- Make a donation
- Sign up to become a member or volunteer
- Enquire about or book accommodation
- Contact us via forms, email, or social media
- Name
- Date of Birth
- Email address
- Phone number
- Residential address
- Postal/billing address
- Payment information (processed securely via third-party gateways)
- Preferences and interests (e.g. favourite animals)
- Booking and adoption details
2. How we use your information
We will use personal information to keep people informed of our activities, including sending out newsletters and electronic communications. We may also use information to contact people to advise of our work or fund-raising activities. We also use personal information to:- Maintain contact with people about our work, to report about our work or to encourage people to learn about the work we do
- Process orders, adoptions and donations
- Send order confirmations and updates
- Respond to enquiries
- Facilitate accommodation services
- Share relevant blog content or updates (if opted in)
- Improve our website, services, and visitor experience
- Comply with legal obligations
3. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who assist us in operating our website or delivering services (e.g. payment processors, booking platforms, email marketing tools), under confidentiality agreements. We may disclose personal information if required by law or to protect the rights and safety of others.4. Cookies & Tracking
We use cookies and third-party analytics tools (e.g. Google Analytics) to:- Understand how visitors use our website
- Improve user experience
- Track blog and store performance
5. Email Marketing
If you subscribe to our blog or newsletter, we may send you occasional updates about Sanctuary news, animal stories, events, and promotions. You can unsubscribe at any time by clicking the link in our emails.6. Your Rights
You have the right to:- Access the personal information we hold about you
- Request corrections or updates
- Withdraw consent or request deletion (subject to legal obligations)
- Lodge a complaint with the relevant privacy authority